For any size business, customers are the lifeblood of the company. Customer service providers need to have a complete view of customers and increase visibility across the organisation, deliver superior and personalised experiences and to proactively engage with customers in a multi-channel environment.

Compare CRM for customer services and helpdesk support

In today’s digital world, customer service needs to be constant and consistent as it follows the customer across whichever channel they choose to interact. Whether it is by phone, email, instant message, chat, social media - customer service agents can respond and deal with enquiries and issues in a timely manner.

CRM technology for customer service can help support teams with benefiting from functionality such as case management, Knowledge Base, activity and task management, SLA and contract management, unified service desk, plus social listening and engagement.


Navigate this site in order to learn more about customer service software and CRM, or prepare for your CRM implementation project and get advice on how to shortlist your CRM solution or CRM provider. Understand the scope of CRM, download useful CRM whitepapers, launch the CRM comparison tool, and find out about specific CRM solution functionality.

Dynamics 365 for Customer Service improves each step of the service experience through five key areas: omnichannel, self-service and communities, agent enablement, knowledge and service intelligence, unifying the way people experience your business across self-service, peer-to-peer service, and assisted service.