CRM whitepapers | Choose my CRM

Find out more about the issues and challenges that face professionals who are responsible for ensuring their customers enjoy a positive and consistent experience from your organisation, download CRM whitepapers for free.

Read more about customer relationship management software with free CRM whitepapers

Discover the possibilities that CRM technology can bring to your sales, marketing, service, HR, project and management teams to ensure you maintain competitive, drive productivity and improve customer loyalty.

Download CRM whitepapers

Read more about customer relationship management software with free CRM whitepapers

Beyond ERP: ERP+CRM whitepaper | Prodware UK

Connecting your current ERP system with CRM software links relevant pieces of information and ensures these are availabl...

Multi-Channel Campaigns in a Connected World

The evolution of more complex multi channel campaign plans bring challenges and benefits to the modern marketing team.

Navigating the Customer Journey in a Changing Landscape

Every company is able to engage with potential customers through multiple channels, it’s vital that companies are agile ...

Understanding Social Engagement and its Commercial Importance

Social engagement has a role to play at almost every stage of your sales, marketing and customer service interactions

Collaboration in the 21st century | How technology can support ...

How can businesses best facilitate, and indeed encourage, collaboration?

Migrating to a new CRM: How to get started

We take a closer look at the stages of migrating to a new CRM platform - reviewing best practice and providing advice on...

Emerging Challenges of the Modern CMO

Increasingly the marketing function is emerging as a strategic part of the business rather than merely a tactical suppor...

The Evolution of Customer Contact: How Technology and Behaviour...

How have marketing flexed over time in answer to the demands of consumers and how has technology both caused and reacted...

Strengthen customer relationships and maintain profitable busin...

The landscape for providing (PSOs) professional services has changed and the dramatic pace of transformation shows no si...

Knowledge Management in Customer Service 2016

Knowledge is the cornerstone of consistent customer service and customer experiences across channels and devices

Making the case for a field service management solution

How exactly do you make a case for a field service management solution to the decision-makers in your organisation?

5 mistakes to avoid when evaluating an enterprise field service...

Issues explored include development costs, implementation time, third party integration, mobile applications and deploym...

Retaining customers and agents | The dual customer service stra...

In this whitepaper we will address the changing world of customer service engagement – both in terms of client expectati...

Smart IT in the field service management industry

Are you curious about how IT can save your field service management operation time and money, support your employees, an...

Trends and innovations in the service management industry

Are you curious about the benefits of innovations such as the Internet of Things, machine and forecasting for your servi...

I was GDPR compliant on 25th May 2018, job done?

Refresh your knowledge of GDPR and talk to us on how we can help you stay GDPR compliant with our software for Dynamics ...